Question 1

What is DVARION and how does it work?

Accepted Answer

DVARION is a high-precision, premium rental and purchase marketplace. It lets sellers list their high-value luxury products, clothing, electronics, or gear, and lets renters borrow them securely with automated security deposits, verified status tracking, and 2-way reviews.

Question 2

How is the security deposit managed?

Accepted Answer

For safety, DVARION holds the security deposit in a secure, audited escrow account. Once a product is returned and inspected by the seller to confirm there is no damage, the deposit is automatically refunded back to the renter’s payment source within 48 hours.

Question 3

What are the delivery and pickup options?

Accepted Answer

DVARION offers two distinct handover models depending on the listing configuration: self-pickup from the seller’s verified city coordinates or immediate home delivery facilitated by our verified logistics partners.

Question 4

How do I become a verified seller?

Accepted Answer

Go to your account settings and tap "Become Seller". You will be asked to fill in your business logo, GST details, verified address, and bank payout information. Once our compliance team audits the details, your account will be approved within 24 hours!

Question 5

What happens if I return a rented item late?

Accepted Answer

Renetals must be handed over by 6:00 PM on the final booking date. Late returns are charged at 1.5x the daily rental rate directly from the escrowed security deposit, compensating the seller for scheduling delays.

Question 6

What is the cancellation policy?

Accepted Answer

You can cancel any rental booking for a 100% full refund up to 24 hours before the rental start date. Cancellations made within 24 hours will incur a 1-day rental charge to compensate the seller for reserving the product.

How Can We Help You Today?

Frequently Asked Questions